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Building Rapport with Clients
with Jenn LeBlanc, ThinkResults

If you don’t have rapport with your clients and prospects, you’ll never be more than a vendor—to the detriment of your bottom line.

Fortunately, you can easily learn how to build rapport, become more likeable, and transform yourself into the kind of person clients and prospects want to do business with.

During this highly interactive evening, marketing strategist and master communicator Jenn LeBlanc will show you how to deepen your relationship with others—and yourself—so you can do your best work. You’ll learn how developing rapport can bring you your ideal clients and move you closer to the coveted trusted advisor status.

And then, for fun, Jenn will demonstrate a little neuroscience “magic” you can share at parties.

You’ll learn:

• How to develop rapport with yourself first
• How to find and serve your ideal clients
• How to “read” your clients and discover what they’re not telling you
• How to recognize when you have the three most important elements of deep rapport

About the Presenter

Marketing Strategist, Speaker, Coach, CEO and Founder, Jenn LeBlanc works with CEOs and CMOs to drive results. For 20 years, she has been driving revenue for companies of all sizes including Microsoft Ventures, Intel, PeopleSoft, Nektar and SAP. To date, she and her team at ThinkResults have delivered over $1.5B in new revenue to clients. ThinkResults has been listed for the last two years (2014 and 2015) as one of the top Silicon Valley marketing agencies by the Silicon Valley Business Journal.

Event Location: Biltmore Hotel
2151 Laurelwood Road, Santa Clara, CA 95054

COST | First person from a Chapter 42 member shop is free; other attendees pay $35

Register Here!

When

Monday, June 27, 2016 from 6:30 PM to 9:30 PM (PDT)

Where

San Jose Giants at the San Jose Municipal Stadium - 588 East Alma Avenue, San Jose, CA 95112

You are cordially invited to attend our monthly Santa Clara ASCCA meeting April 13th, featuring Timothy Bowden, Program Manager for Region 2 of BAR’s Northern California Enforcement Operations Branch. 

Don’t miss this rare opportunity to understand the BAR’s current agenda as it relates to enforcement, new regulations, and proposed regulations.  There will also be a Q&A session to answer any concerns you may have. 

Topics of discussion include:

• “Free diagnosis” Can I get in trouble advertising this term?
• What new regulations are being proposed this year?
• What is being done to prevent unlicensed shops from marketing on sites like Craigslist?.

When

Wednesday, April 13, 2016 from 6:30 PM to 9:00 PM (PDT)

Where

Biltmore Hotel and Suites Santa Clara Hotel - 2151 Laurelwood Road, Santa Clara, CA 95054

Practical Tips On How To Move Forward In Your Business Instead Of Losing Ground, AND Get Support From Your Team

Why do some people grow and change and others do not? In a recent article, Fast Company shares what they’ve observed as a leadership pattern that sabotages change. It occurs when senior leaders, who have been thinking, exploring, and debating about a particular change for a while, finally announce plans for a new initiative. Forgetting that others in the organization haven’t been a part of the discussions and are not as familiar with all of the reasons for the change, leaders are surprised by the amount of resistance the new change generates.

You may have a great shop, outstanding customer service and a steady flow of customers, but if each year the numbers look the same, your business has stalled. This sort of predicament can only sustain a flat-line in growth for so long before it begins to die.

When this plateau occurs, a common knee-jerk reaction may be to get more aggressive with marketing or look for an infusion of capital to reinvest in your business. However, before you invest more in marketing or take on unnecessary debt, consider the fact that you may be too close to the situation to effectively determine how to move forward, even if you know what it is that is holding you back. We have the answer—Speed Mastermind Groups!

Let’s face it—it’s a tough industry

And we contribute to the toughness.

You’ve heard it before: “You’re your own worst enemy.” Well, when it comes to the way we treat our bodies at work that cliché could not be more true.

And, we also are the worst enemy of our employees in many cases. Everyday behaviors contribute to our aches and pains—the chair is the wrong height for the service writer, technicians stand too long with no breaks, lighting in offices and the shops is too dim; the list goes on and on. Let’s face it: we work in a tough industry.

But there are things–little things–that have a huge impact. The study of ergonomics has changed drastically—it’s not just about chairs and keyboards any more.

Join us as we welcome Susan Hannah, Arranged For Comfort, to our January 13 meeting. Susan’s smart tips will take the long-term problems out of our everyday activities.

Hosted at

Autotrend Diagnostics Auto Repair and David Kusa
2885 S Winchester Blvd.
Campbell, CA 95008

Sponsored by Kukui

Special Guest Maylan Newton will be speaking about his recent accident and how his company was able to not only maintain, but actually grow, in his long-term absence. Maylan will share with you ways to make sure your business will survive even if you are not there.

Aug 12 | It Happens. Will Your Business Survive?

Life sneaks up on you when you least expect it. As a business owner, you try to think ahead. Perhaps you have just updated your disaster recovery plan for the winter season. You might routinely review your liability insurance coverage and frequently update your computer virus software. But what if the ultimate disaster occurs, and you become incapacitated or die unexpectedly? You may have taken steps to care for your family, but is your business protected?

• If an owner or other key decision-maker were to become incapacitated, would the right people have the authority to keep the company running and make essential decisions during that period?
• Are those contingent decision-makers aware of their vital role and prepared to insure that business moves forward as smoothly as possible?

This is a must attend class! You be receiving some tools to help you prepare your business to survive even if you’re not there.

About Maylan Newton

Maylan-newtonMaylan brings his knowledge, expertise and experience to every seminar he produces and presents, as well as every business he coaches and consults with. This knowledge base is pulled from real world experiences as an ASE Master Technician, Service Writer, Service Manager, General Manager, Coach and Consultant, and as a Temp Service Writer in hundreds of Automotive Repair Facilities across the country. As a preferred Instructor for organizations like ASCCA, ASA, ATRA, BIMRS Group, CARS and the Show Power Training expo’s, he understands today’s issues within the Automotive Industry. And through his accomplishments and accolades, he has earned the reputation for being the #1 Authority in Professional Sales and Business Management with many industry professionals.

As Maylan shares his experiences, winning formulas and philosophies for business prosperity, his unique sense in approaching workplace attitudes and procedures further contributes to his success as an educator, coach and consultant to the industry. Maylan conducts trainings year-round, addressing common problems faced in daily business practices, while providing solutions designed to bring about positive change. He has the ability to stimulate and motivate his audience’s focus towards the drive and direction needed in meeting business goals, while achieving personal and financial success.

COST | First person from a Chapter 42 member shop is free; other attendees pay $35.
August 12, 2015 6:30pm

Dec 9 | Annual Holiday Party & Chapter Board Election

December 9, 2015 6:30pm
Join us in the bar for drinks at 6:30pm; no host cocktails. Registration begins at 7:00pm.

Event Location: Biltmore Hotel
2151 Laurelwood Road, Santa Clara, CA 95054

COST | First person from a Chapter 42 member shop is free; other attendees pay $35

Click here to register

Nov 18 | Readying Your Business For Sale – How To Start Now!

November 18, 2015 6:30pm
Join us in the bar for drinks at 6:30pm; no host cocktails. Registration begins at 7:00pm.

Event Location: Biltmore Hotel
2151 Laurelwood Road, Santa Clara, CA 95054

COST | First person from a Chapter 42 member shop is free; other attendees pay $35

Click here to register

October 21, 2015 6:30pm Join us in the bar for drinks at 6:30pm; no host cocktails. Registration begins at 7:00pm.

Event Location: Biltmore Hotel 2151 Laurelwood Road, Santa Clara, CA 95054

Special Guest Renee Daggett, AdminProfesssionals will share her tax tip of strategies you can adopt now to make the most of 2015 before it ends!

COST | First person from a Chapter 42 member shop is free; other attendees pay $35

Click here to register

Insurance, Workers Comp, and Healthcare Reform Updates: Putting Your Money To Work For Your Shop

September 16, 2015 6:30pm (THIRD Wednesday)
Join us in the bar for drinks at 6:30pm; no host cocktails. Registration begins at 7:00pm.

Event Location: Biltmore Hotel and Suites Santa Clara Hotel
2151 Laurelwood Road, Santa Clara, CA 95054

Special Guest Glen Dailey, Commercial Insurance Broker, Armstrong & Associates Ins. Services visits the chapter meeting with the latest information on workers comp laws and rates, Healthcare Reform, and more.

COST | First person from a Chapter 42 member shop is free; other attendees pay $35

Click here to register

June 25th 2015 San Jose Giants Baseball Game

JULY 8, 2015 Bosch Xperience!

Join us at our Chapter 42 event, and take advantage of this opportunity to have the 2015 Bosch Xperience! Using the latest in interactive technology, enter the Bosch virtual garage and compete for the latest time to identify faults and make the repair!